01
A cracked, broken or loose pane
Include the whole window and a close-up of the damage, taken from a safe position. The glass, glazing supports and surrounding frame are reviewed together.
Ask about this repairA DIVISION OF SOS GLASS LTD
Window repair.
A clearer solution.
The pane. The frame. The parts that move.
Not every window problem starts with the glass. Tell us what is cracked, foggy, catching or letting in a draft. SOS Glass looks at the glazed opening and its operating parts to help define the right next step.
Windows · Patio doors · Screens · Hardware · Seals
Good windows start with a clear plan.REPAIR · REPLACE · INSTALL
12 SERVICE CITIESOne SOS Glass team.
THE GLASS. THE FRAME. THE DETAILS.
Operated by SOS GlassThe same people and estimate process
12 cities. Three regions.Mobile visits confirmed before booking
The complete opening, consideredGlass, frames and related operating parts
START WITH WHAT YOU SEE
What is your window
trying to tell you?
A symptom is a useful starting point, not a diagnosis. These common problems help you choose what to photograph and describe to the SOS Glass team.
02
Fogging inside a double-pane unit
Tell us whether the moisture is trapped between the panes or is on a surface you can reach. Failed sealed units and room-side condensation require different assessments.
Ask about this repair03
Sticking tracks or a heavy sliding door
Describe where the panel catches, whether the latch lines up and if the problem changes along the track. Rollers, guides, alignment and the frame can all be relevant.
Ask about this repair04
Locks, cranks, handles or hinges that fail
Show the operating mechanism and the full sash. For casement and awning windows, include stamped part numbers if they can be photographed safely.
Ask about this repair05
Torn screens or damaged screen frames
Include the full screen, corners, clips and track. New mesh, a replacement frame or related screen-door hardware may be appropriate depending on its condition.
Ask about this repair06
Drafts, worn seals or glazing material
Tell us where you notice the draft and whether closing or latching changes it. Weatherstripping, caulking, glazing material and the frame may need separate attention.
Ask about this repairFor loose, shattered or unsafe glass, keep people away from the opening and call (604) 889-0061. Do not force damaged glass, a binding panel or unsafe hardware.
SOS GLASS / MEASURED FOR THE OPENINGA REPAIR PLAN, NOT A GUESS
Look beyond the pane.
Repair the actual problem.
Binding hardware, a failed sealed unit and a damaged frame can produce different symptoms. The repair plan should reflect the existing assembly, available parts and access, rather than a guess from a cropped photo.
01
Repair, reglaze or replace
Glass replacement, reglazing and operating repairs are different scopes. Send photos of the sash, sill, trim and pane so the assessment can distinguish them.
02
Match the operating parts
For locks, operators, cranks, guides and hinges, a close-up and a part number can help. Compatibility and replacement-part availability are confirmed before work is promised.
03
Include the whole opening
A patio panel, glazed entrance or older wood window can have more than one issue. Explain what happens when it is opened, closed and latched, without forcing unsafe glass or hardware.
ALL THE GLASS WORK. ONE TEAM.
The full SOS Glass
service range.
Window work is part of the wider SOS Glass service range. The full catalogue below also includes storefronts, shower glass, mirrors, railings, partitions and other measured glass work.
01Residential Glass Repair and Replacement
+
SOS Glass helps homeowners replace damaged panes, failed sealed units, patio door glass, shower glass, mirrors and related window or door deficiencies.
- Cracked window repair and broken window replacement
- Double-pane and insulated glass replacement
- Patio door glass replacement and sliding glass door repair
- Shower glass installation and repair
- Mirrors, custom mirror installation and custom-cut glass
- Glass railings, partitions, tempered glass and safety glass
- Emergency board-up and temporary protection
- Window and door deficiency repairs related to the glass installation
02Commercial Glass Repair and Installation
+
SOS Glass works on storefront glass, entrance doors, office partitions, tenant-improvement glass and ongoing commercial repairs.
- Storefront glass repair and replacement
- Commercial entrance glass and glass doors
- Office glass partitions and retail display glass
- Commercial window replacement and sealed-unit replacement
- Strata and property-management glass services
- Tenant-improvement glass installation
- Emergency commercial glass repair and temporary protection
- Commercial mirrors, safety glass and tempered glass
- Ongoing maintenance and repair planning
03Window Glass Replacement
+
Replace cracked, broken, foggy or inefficient glass in existing window frames where the frame and opening are suitable.
- Single-pane and double-pane glass replacement
- Insulated glass units
- Safety or tempered glass where required
- Measurement, ordering and installation
- Seal, trim and hardware checks related to the replacement
04Storefront Glass Repair and Replacement
+
Secure, repair or replace damaged storefront glass for retailers, restaurants, offices, strata and commercial property managers.
- Storefront pane replacement
- Commercial entrance glass
- Temporary protection and board-up options
- Safety and tempered glass
- Coordination with property managers and tenants
- Related adjustment, sealing and finishing work
05Sealed-Unit Replacement
+
Replace failed insulated glass units when fog, condensation or moisture appears between panes.
- Measurement of the existing insulated glass unit
- Ordering the correct thickness, spacer and glass type
- Removal and replacement of the failed unit
- Seal and surrounding installation checks
- Residential, strata and commercial glass work
06Patio Door and Sliding Door Glass Replacement
+
Repair or replace cracked, foggy or broken patio door and sliding glass door units.
- Patio door glass replacement
- Sliding glass door repair
- Insulated glass measurement and ordering
- Safety glass and tempered glass where required
- Related hardware, seal and trim checks
07Shower Glass Installation and Repair
+
Install, replace or repair shower glass for bathrooms, renovations and interior glass upgrades.
- Custom shower glass measurement
- Panel and door installation
- Repair or replacement of damaged panels
- Hardware adjustment and replacement where related
- Clean finishing and sealing around the glass installation
08Custom Glass and Mirrors
+
Measure and install custom-cut glass, mirrors, display glass and interior glass features.
- Custom-cut glass
- Mirrors and custom mirror installation
- Retail display glass
- Interior glass features
- Office glass partitions
- Tempered or safety glass where required
09Glass Railings and Partitions
+
Install or replace glass railings, partitions and related architectural glass features.
- Glass railing panel replacement
- Office and interior glass partitions
- Tempered and safety glass
- Hardware review related to the glass area
- Residential and commercial installation
10Urgent Glass Repair and Temporary Protection
+
Help with shattered glass, exposed openings, unsafe storefronts and broken doors that need fast attention.
- Temporary protection options
- Board-up or short-term securing when appropriate
- Measured replacement planning
- Residential and commercial glass work
- Follow-up installation scheduling
11Window Repair Services
+
Assessment and repair of damaged window glass, operating problems and deficiencies around the opening for homes, strata and commercial properties.
- Window glass repair and pane replacement
- Frame, sash and hardware assessment
- Screen, track and sealing review
- Residential and commercial window repairs
12Window Frame and Sill Repair
+
Assessment of window frames, sills, sashes and glazing supports where damage affects the glass installation, fit or weather seal.
- Frame and sill condition checks
- Glazing bead and trim assessment
- Repair options around replacement glass
- Advice when full assembly replacement is needed
13Window Lock, Crank and Hinge Repair
+
Window hardware assessment for faulty locks, cranks, handles and hinges that prevent a glazed window from opening, closing or latching properly.
- Window lock and latch assessment
- Casement and awning crank checks
- Window hinge and handle review
- Matching replacement hardware where available
14Window and Patio Screen Repair
+
Assessment of torn window screens, damaged screen frames and patio screen doors, including mesh, fit and related screen hardware.
- Window screen mesh replacement assessment
- Screen frame repair or replacement options
- Sliding patio screen and roller review
- Screen sizing and fit checks
15Window and Sliding Glass Door Track Repair
+
Assessment of binding window tracks and sliding glass door rollers, guides and alignment where the glazed panel is difficult to move.
- Track and guide inspection
- Sliding window operating checks
- Patio glass door roller assessment
- Alignment and compatible parts review
16Window Seals, Weatherstripping and Caulking
+
Assessment of drafts, worn window weatherstripping and exterior caulking around glazed openings, with repair scope based on the source of the issue.
- Window perimeter seal assessment
- Weatherstripping and gasket review
- Exterior caulking condition checks
- Leak-source assessment around the glass opening
17Window Reglazing Services
+
Assessment of loose glazing, deteriorated glazing material and replacement panes in existing windows, including older wood-framed glass.
- Existing glazing method assessment
- Replacement pane measurement
- Glazing retention and sealing review
- Frame suitability checks
18Custom and Specialty Window Glass Replacement
+
Measured replacement assessment for custom, architectural, tinted and specialty window glass, with specifications confirmed before ordering.
- Custom window glass measurement
- Architectural glazing assessment
- Existing glass specification review
- Matching appearance and replacement options
19Glass Door Repair and Replacement
+
Glass-focused repairs for glazed entrance doors, French doors and commercial glass doors, including replacement panes and related glazing hardware checks.
- Glass door pane replacement
- French door and exterior door glazing assessment
- Glazed aluminum entrance assessment
- Related glass hardware and seal review
20Skylight and Roof Window Glass Assessment
+
Assessment requests for cracked or foggy skylight and roof window glass, with suitability, access and the scope of glazing work confirmed before booking.
- Review of skylight glass photos and labels
- Glazing specification assessment
- Access and replacement feasibility review
- Separation of glazing and roofing repair needs
Service suitability, measurements, compatible parts, materials, access and scheduling are confirmed with the team before work is booked.
LOCAL DETAILS. A CLEARER VISIT.
Find your city.
Plan the next step.
Window and glazed-door enquiries across 12 SOS Glass service cities. Each city guide includes local planning notes, neighbourhoods and a map. Sea-to-Sky and other routed visits depend on scheduling and the work required.
01Vancouver
Metro VancouverCoverage & map+
For Vancouver windows, parking, loading and building access can be as relevant as the pane. For older sashes, show the glazing material and trim; for condos, include the building contact and approval requirements.
Neighbourhoods & local areas
- Downtown
- Kitsilano
- Mount Pleasant
- Kerrisdale
- East Vancouver
- Marpole
Helpful details for this enquiry
- Include parking or loading notes if access is tight.
- For condos, include floor and elevator rules.
- Call for unsafe commercial glass or exposed openings.
Vancouver service is planned around access, urgency, glass type and whether the job needs measurement before the final installation.
Explore Vancouver coverage
Vancouver service area
Approximate service areas, not office locations. Availability and the specific property are confirmed with SOS Glass.
Open Vancouver in Google Maps02Richmond
Metro VancouverCoverage & map+
For Richmond patio panels and windows, explain whether the glass is foggy, the panel binds, or both. Show the track, rollers, latch and complete opening so related issues can be reviewed together.
Neighbourhoods & local areas
- Steveston
- City Centre
- Brighouse
- Ironwood
- Terra Nova
- Bridgeport
Helpful details for this enquiry
- For patio doors, include whether it slides smoothly.
- For commercial panes, send photos from both sides.
- Mention if there is active water entry, unsafe glass or a strata contact.
Richmond service is scheduled by urgency, access, pane size, glass type and whether the replacement must be custom ordered.
Explore Richmond coverage
Richmond service area
Approximate service areas, not office locations. Availability and the specific property are confirmed with SOS Glass.
Open Richmond in Google Maps03Burnaby
Metro VancouverCoverage & map+
For Burnaby condo and strata windows, include the floor, elevator or delivery requirements and any building specifications. Show both the operating mechanism and the complete glazed opening.
Neighbourhoods & local areas
- Metrotown
- Brentwood
- Lougheed
- Edmonds
- The Heights
- Deer Lake
Helpful details for this enquiry
- For condos, include the building name and access notes.
- For storefronts, send a full-height photo of the opening.
- Mention any property-manager requirements.
Burnaby service is scheduled around building access, parking, glass handling requirements and whether replacement glass needs fabrication.
Explore Burnaby coverage
Burnaby service area
Approximate service areas, not office locations. Availability and the specific property are confirmed with SOS Glass.
Open Burnaby in Google Maps04Surrey
Metro VancouverCoverage & map+
For Surrey windows and sliding doors, include the community, property type and whether the opening is safe. A close-up of the roller, track, latch or seal helps distinguish an operating repair from glass replacement.
Neighbourhoods & local areas
- Fleetwood
- Guildford
- Newton
- Cloverdale
- South Surrey
- Whalley
Helpful details for this enquiry
- Include the neighbourhood or nearest major road.
- Tell us if this is a home, strata unit or business.
- Call if the glass is loose, exposed or unsafe.
Surrey service depends on urgency, access, glass type and whether the replacement must be ordered after measurement.
Explore Surrey coverage
Surrey service area
Approximate service areas, not office locations. Availability and the specific property are confirmed with SOS Glass.
Open Surrey in Google Maps05New Westminster
Metro VancouverCoverage & map+
For New Westminster windows, include photos of the existing frame, sash and trim, especially where older materials need consideration. Describe any difficulty opening, closing or latching and provide strata access details if relevant.
Neighbourhoods & local areas
- Downtown New West
- Sapperton
- Uptown
- Queensborough
- Brow of the Hill
- West End
Helpful details for this enquiry
- Send photos of the full frame, not only the crack.
- Mention if the property is heritage, strata or commercial.
- Include access details for Queensborough or high-rise jobs.
New Westminster service is scheduled around access, urgency and whether custom or sealed glass must be ordered.
Explore New Westminster coverage
New Westminster service area
Approximate service areas, not office locations. Availability and the specific property are confirmed with SOS Glass.
Open New Westminster in Google Maps06Delta
Metro VancouverCoverage & map+
For Delta enquiries, specify North Delta, Ladner or Tsawwassen and the property type. Include the frame, glass and affected seals or operating parts; commercial properties should add access hours and a site contact.
Neighbourhoods & local areas
- Ladner
- Tsawwassen
- North Delta
- Tilbury
- Sunshine Hills
- Annieville
Helpful details for this enquiry
- Tell us whether the property is in North Delta, Ladner or Tsawwassen.
- For storefronts or warehouses, include access hours.
- Send a close photo and a full-frame photo.
Delta service is available for homes and businesses, with timing based on route, urgency and whether glass needs to be ordered.
Explore Delta coverage
Delta service area
Approximate service areas, not office locations. Availability and the specific property are confirmed with SOS Glass.
Open Delta in Google Maps07Langley
Fraser Valley · City & TownshipCoverage & map+
For Langley City and Township properties, include the whole window, patio door or screen and the part causing trouble. Let the team know if a strata contact or site manager must approve the work.
Neighbourhoods & local areas
- Willoughby
- Walnut Grove
- Brookswood
- Murrayville
- Fort Langley
- Aldergrove
Helpful details for this enquiry
- For commercial glass, send photos from inside and outside.
- Include approximate pane size and frame type.
- Mention if the opening needs temporary protection.
Langley jobs are scheduled by urgency, site access and whether the glass can be repaired immediately or needs measurement and ordering.
Explore Langley coverage
Langley service area
Approximate service areas, not office locations. Availability and the specific property are confirmed with SOS Glass.
Open Langley in Google Maps08Abbotsford
Fraser ValleyCoverage & map+
For Abbotsford houses, strata units and commercial windows, describe how the window opens and where it catches. Include any lock, crank or hinge markings and identify the site contact if access needs coordination.
Neighbourhoods & local areas
- Clearbrook
- Historic Downtown
- McMillan
- Clayburn
- West Abbotsford
Helpful details for this enquiry
- Send the property type.
- Note whether the glass is cracked, foggy or loose.
- Tell us if a tenant, strata contact or site manager needs to be looped in.
Abbotsford service is available for residential and commercial jobs, with timing based on measurements, product availability and route planning.
Explore Abbotsford coverage
Abbotsford service area
Approximate service areas, not office locations. Availability and the specific property are confirmed with SOS Glass.
Open Abbotsford in Google Maps09Chilliwack
Fraser ValleyCoverage & map+
For Sardis, Vedder Crossing, Promontory and other Chilliwack enquiries, show the track, frame and pane in the same set of photos. Say whether the problem is fogging, a draft, a broken screen or a window that will not operate properly.
Neighbourhoods & local areas
- Sardis
- Vedder Crossing
- Promontory
- Downtown Chilliwack
- Rosedale
Helpful details for this enquiry
- Mention whether the glass is single-pane or double-pane if you know.
- Include the room or business area affected.
- Add access notes for strata or gated properties.
Chilliwack service is planned around the job size, travel route and whether glass needs to be ordered after measurement.
Explore Chilliwack coverage
Chilliwack service area
Approximate service areas, not office locations. Availability and the specific property are confirmed with SOS Glass.
Open Chilliwack in Google Maps10Hope
Fraser ValleyCoverage & map+
For Hope windows and glazed doors, identify the damaged pane or operating part and the condition of the existing frame. Include your neighbourhood and any access constraints so a routed assessment can be planned.
Neighbourhoods & local areas
- Downtown Hope
- Kawkawa Lake
- Silver Creek
- Flood
- Lake of the Woods
Helpful details for this enquiry
- Send one close photo of the damage.
- Send one wider photo showing the full frame.
- Include rough width and height if it is safe to measure.
Hope service depends on the route, glass type and whether a measurement visit is needed. Call or send photos to confirm availability.
Explore Hope coverage
Hope service area
Approximate service areas, not office locations. Availability and the specific property are confirmed with SOS Glass.
Open Hope in Google Maps11Squamish
Sea-to-SkyCoverage & map+
For Squamish windows, describe the fogging, draft or operating issue and include the surrounding frame and trim. Share your location and access details so the team can confirm route availability before a visit.
Neighbourhoods & local areas
- Downtown Squamish
- Garibaldi Highlands
- Brackendale
- Valleycliffe
- Dentville
Helpful details for this enquiry
- Send access notes if the property is outside the core area.
- Include photos of the frame and surrounding trim.
- Mention if the job is for a strata or hospitality property.
Squamish service is subject to scheduling, job type and route availability. Start with photos and a description for the fastest estimate conversation.
Explore Squamish coverage
Squamish service area
Approximate service areas, not office locations. Availability and the specific property are confirmed with SOS Glass.
Open Squamish in Google Maps12Whistler
Sea-to-SkyCoverage & map+
For Whistler windows and glazed doors, provide a site contact and an access window, especially for strata or managed accommodation. The team confirms routing, glass handling and whether measurement or ordering is needed.
Neighbourhoods & local areas
- Whistler Village
- Creekside
- Function Junction
- Alpine Meadows
- Nordic
Helpful details for this enquiry
- Include the property type and access window.
- Send photos from inside and outside where possible.
- Mention if the glass affects guest, tenant or public safety.
Whistler service depends on route planning, glass type, access and whether the work needs a measurement visit before installation.
Explore Whistler coverage
Whistler service area
Approximate service areas, not office locations. Availability and the specific property are confirmed with SOS Glass.
Open Whistler in Google MapsService is scheduled around the job, access and route availability. Hope, Squamish and Whistler enquiries should include location and access details before a visit is confirmed.
FROM FIRST PHOTO TO A CLEAR PLAN
A practical way
to get it sorted.
The same SOS Glass process serves every city. Start with a safe photo and a description; measurements and the exact repair scope are confirmed where needed.
01
Show us the problem.
Choose your city and describe the pane, door, screen or operating part. Add a wide view of the complete opening and a close-up where it is safe.
02
Review the possibilities.
SOS Glass reviews the details and discusses the next step. A site assessment, measurements or part identification may be needed before a final quote.
03
Confirm the work.
Agree on the scope and estimate before booking. Glass ordering, compatible parts, access and the route determine the proposed schedule.
SPECIALIST FOCUS. ONE SOS GLASS TEAM.
Part of the SOS Glass family.
Window Repair is operated by SOS Glass LTD. Your enquiry goes to the existing SOS Glass team, with the same contact number, job coordination and estimate process. Our specialist and city websites make it easier to find the service information relevant to your property.
YOUR CITY. YOUR OPENING. YOUR NEXT STEP.
Let’s make
things clear.
Choose your city and tell us what is not working. The same SOS Glass team reviews the enquiry and coordinates the appropriate next step.
Helpful to include
A wide view of the pane, sash, frame and sill
A close-up of the track, seal or operating part involved
Your city and a description of what happens when it opens or closes
Prefer to talk it through?(604) 889-0061For unsafe glass, please call.
Or email estimates@sosglass.ca
USEFUL ANSWERS. LESS GUESSWORK.
Your questions,
clearly answered.
Not sure how to describe the issue?
Talk to SOS Glass
What kinds of window problems can I ask about?
+
SOS Glass reviews cracked or loose glass, failed sealed units, frame and sill deficiencies, window locks, cranks, handles, hinges, screens, tracks, rollers, weatherstripping, caulking and glazing material. The existing assembly and available parts determine the appropriate scope.
Do you work on sliding patio doors as well as windows?
+
Yes. The service range includes patio and sliding glass door panes, sealed units, related tracks, rollers, guides, alignment and screen doors. Include the full panel and describe each issue in the enquiry.
Can you guarantee a hardware repair from a photo?
+
No. Photos help identify the issue and potential parts, but compatibility, frame condition, access and replacement-part availability need to be assessed. The team confirms the proposed scope before work is booked.
Can an older window be reglazed?
+
SOS Glass can review reglazing requests, including older wood-framed windows. Show the pane, glazing material, sash and surrounding trim. The condition of the existing materials determines whether reglazing or another approach is appropriate.
Are commercial windows and glass entrances included?
+
Yes. SOS Glass also reviews commercial windows, storefronts, glazed entrances and office glass. Include operating hours, loading access, the property contact and any plans or specifications already available.
Is Window Repair operated by SOS Glass?
+
Yes. Window Repair is part of SOS Glass LTD. Estimate requests, private uploads and job coordination use the existing SOS Glass team and systems. The shared contact number is (604) 889-0061.
WINDOW REPAIR / SOS GLASS